Election Control Room

Functions of the Control Room

Nodal Officer: Sri P.Balaji, Chief Planning Officer, Vizianagaram

• Control Room comprising the following complaint monitoring cells established at Collectorate, Vizianagaram with dedicated Staff
• Media / TV Monitoring Cell
• Social Media Cell
• Complaints Monitoring Cell
  1. cVigil
  2. NGSP
  3. Voter Help line
  4. Saksham
  5. CEO Andhra
  6. 1950 Toll Free
• 24 X 7 complaints receiving Cell
• Reports Monitoring Cell

Control Room 

Media / TV Monitoring Cell

Nodal Officer: Sri D.Ramesh, DPRO, Vizianagaram

• Will function from 6AM to 10PM with dedicated staff.
• The staff will watch/track adverse news, complaints, political advertisements etc., by watching of TV/Electronic media/News media and take action as per ECI Guidelines.

Media /TV monitoring

Social Media Monitoring Cell

Nodal Officer: Sri V.Srinivas, Project Director, Housing, Vizianagaram

• Will function from 6AM to 10PM with dedicated staff.
• The staff will watch/track adverse news, complaints, political advertisements etc., by watching Social Media platform i.e. Facebook, twitter, Instagram etc., and take action as per ECI Guidelines.
• The staff will post on DEOs Social Media Platforms i.e. Facebook, twitter, Instagram, Youtube etc from time to time

Social Media

Complaints Monitoring Cell & 24 X 7 Complaints Receiving Cell

Monitoring Officer: Sri P.Balaji, Chief Planning Officer, Vizianagaram

• The Officer In-charge & Staff will monitor the complaints received through cVIGIL App on MCC violation
  and the action will be as follows:
• Assign to concerned FST within 5 minutes
• FST shall rush to the location within 15 minutes & submit report to RO with in next 30 Minutes.
• RO will take decision/action on the complaint within next 50 minutes.
• Total process will be completed on the complaint within 100 minutes.

Complaints

cvigil

1950 Call Centre

Citizens can complaint/seek information related to Election through 1950 Toll Free Number. Such complaints will be registered and forwarded directly to the Returning Officer concerned for taking action

1950A

NGSP, Saksham App, Voter Helpline:

Citizen can complain/seek information through National Grievance Service Portal (NGSP),
Voter Helpline, Voter Portal etc., and the complaint will be resolved as per SLA

Saksham App designed to help the Differently abled Persons (PwD) in connection with Election related Grievances/services like Request for New Registration/ Migration/EPIC Correction, request for Wheel Chair and many more.

Saksham

Voter Helpline

24 X 7 Call Centre (Toll Free)

Established to receive the complaints/Grievances through dedicated Landline Numbers (08922-797120/08922-797124) and will be processed as per ECI Guidelines.

24×7 call centre

Reports Monitoring Cell

Monitoring Officer : Sri Raj Kumar, Chief Executive Officer, ZPP, Vizianagaram

All the relevant reports will be submitted to CEO through District Election Officer,Vizianagaram from time to time as per instructions

Reports Monitoring